FAQ
1. How can I place an order on MyZayna?
Placing an order is easy! Simply browse our products, add your favorite items to the cart, and proceed to checkout. Once your payment is complete, you’ll receive a confirmation email with your order details.
2. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout. All transactions are encrypted and 100% safe.
3. How long will it take to receive my order?
Orders are typically processed within 1–2 business days and delivered within 3–7 business days (for domestic orders). International orders may take 7–14 business days depending on customs clearance and location.
4. Can I track my order?
Yes! Once your order has been shipped, you’ll receive a tracking number via email so you can follow your package’s journey until it reaches your door.
5. Do you ship internationally?
Absolutely! MyZayna proudly ships worldwide. Shipping fees and delivery times vary based on your country. You’ll see the final shipping cost at checkout.
6. What is your return policy?
We accept returns within 14 days of receiving your order — as long as the items are unworn, unused, and in their original packaging with tags attached. Please see our Returns & Exchanges Policy for full details.
7. How do I exchange an item?
If you need a different size, color, or product, simply contact our support team within 7 days of receiving your order. We’ll be happy to arrange an exchange.
8. What if I receive a damaged or wrong item?
We’re so sorry for any inconvenience! Please email support@myzayna.com with your order number and a photo of the item. We’ll fix the issue quickly with a replacement or refund.
9. How do I find my size?
You can view our Size Guide on the website for detailed measurements and fit advice. If you’re unsure, our team is happy to help you choose the perfect size.
10. How can I contact MyZayna?
You can reach us anytime through:
📧 support@myzayna.com
We’re available Monday to Saturday, 9:00 AM – 6:00 PM (GMT).