Returns & Exchanges Policy

At MyZayna, your satisfaction is our top priority. We want you to love your purchase, but if for any reason you’re not completely happy, we’re here to help.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return, your item must be:

• Unused, unworn, and in the same condition that you received it.

• In its original packaging with all tags attached.

Once your return is received and inspected, we’ll notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

If you’d like to exchange an item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order. We’ll guide you through the quick and easy exchange process.

Non-Returnable Items

For hygiene and safety reasons, certain products (such as hijabs, accessories, and beauty items) cannot be returned or exchanged. Please check the product page for return eligibility before purchasing.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at support@myzayna.com with your order number and a photo of the issue. We’ll replace or refund the item at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a tracked shipping service to ensure your return reaches us safely.

Contact Us

Need help with a return or exchange? Our friendly customer support team is always here for you — reach out anytime at support@myzayna.com.